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Please see the following job posting from Scootaround!

Senior Customer Service Representative

Our client is the leading provider of mobility equipment solutions to the travelling public in North America. They are searching for a professional and energetic Senior Customer Service Representative to join the Airlines Department at the Head Office in Winnipeg. The successful candidate will be responsible for providing superior customer service to clients within a team-oriented environment. This individual will use their superior communication and problem resolution abilities to be the first point of contact for this industry leading organization.

The Role & Objectives

The ideal candidate will have a demonstrated track record of providing exceptional and timely service to customers. The successful candidates will be responsible for effectively managing client accounts by responding to and finding solutions to client inquiries and keeping client files current. The Senior Customer Representative will also:

·         Prioritize client inquiries and address concerns in a sensitive and solution-oriented manner to meet expectations

·         Liaise and follow up with clients, airline passengers, manufacturers and vendors regarding all open claims and facilitate the claims process to resolve claims in a timely manner

·         Accurately obtain and document details relating to client claims and enter this information in the reporting system

·         Research appropriate suppliers and technical resources and negotiate with vendors to provide clients with viable options and out-of-the-box solutions to meet their needs

·         Promptly prepare purchase orders, work orders and invoices

·         Prepare and analyze detailed status reports and other claims reports

·         Operate the corporate pager on a team rotation basis to ensure optimal customer service at all times

·         Perform other administrative duties, as required

The Candidate & Qualifications

·         A minimum of five (5) years of customer service experience working directly with customers in an account management environment

·         Must be available to work 1:30pm – 10:00pm (Monday to Friday)

·         Creative approach to complex problem solving remotely

·         Strong proficiency with Internet Research and MS Office (Excel and Outlook) is required

·         Exceptional time management and communication skills (written and oral) is required

·         Experience communicating and negotiating with vendors is an asset

Our Client Offers:

·         An excellent benefits package

·         Fun, flexible, team-oriented environment

·         Comprehensive wage structure including hourly rate, shift premium and performance bonus

How to apply:

·         Please submit resume, cover letter and salary expectations to:  hr@scootaround.com

·         Only those selected for an interview will be contacted